Question:
What is the warranty policy for consumables products and equipment?
Answer:
Warranty Policy for Consumable Products
Effective date: July 1st, 2007
This warranty policy applies to Fujifilm Canada Inc. (Graphic Systems) sold consumable products bearing the Fujifilm, Anchor or Cork labels. Products not specifically stated as covered under this warranty are deemed to have no warranty (or only the warranty as defined by the original manufacturer of the product).
Limited Liability Warranty (Consumable products)
Fujifilm Canada Inc. (Graphic Systems) consumable products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgment of Fujifilm Canada Inc., the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified in any way, or has defaced or removed product identification information (such as a product label with batch / lot number). Repair or service of the equipment in which the Fujifilm Canada Inc. consumable product is used must be by Fujifilm Canada Inc. or an approved agent. Failure to provide adequate equipment service, as defined by Fujifilm Canada Inc., voids this consumable products warranty. The maximum liability of Fujifilm Canada Inc. is the product purchase price.
Warranty Replacement Procedure (Consumable products)
You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning a product. Products returned without an RMA number are not processed and will be returned to you.
Warranty Policy for Equipment
Effective date: July 1st, 2007
This warranty policy applies to Fujifilm Canada Inc. (Graphic Systems) sold equipment bearing the Fujifilm, Screen, NES, Gluntz & Jensen and Nita labels. Products not specifically stated as covered under this warranty are deemed to have no warranty (or only the warranty as defined by the original manufacturer of the product).
Limited Liability Warranty (Equipment)
Fujifilm Canada Inc. (Graphic Systems) equipment products are covered by a limited liability warranty from defects in material and workmanship. The term of the warranty is specified at the time the equipment sale agreement is signed. If no warranty term is defined in the agreement, it will be considered to be 30 days from date on initial installation of the equipment.
A product covered under a Fujifilm Canada Inc (Graphic Systems) support agreement does not have a limited liability warranty. Those products are covered under the specific terms of the support agreement.
This warranty does not apply if, in the judgment of Fujifilm Canada Inc., the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified in any way, or has a defaced or removed product identification information (such as the product serial number). Repair or service of the equipment must be by Fujifilm Canada Inc. or an approved agent. Failure to provide adequate equipment service, as defined by Fujifilm Canada Inc. voids this warranty. The maximum liability of Fujifilm Canada Inc. is the product purchase price.
Warranty Replacement Procedure (Equipment)
Contact the Fujifilm Canada Inc. (Graphic Systems) Technical Services group at 1-800-461-7211.